Join us for a free interactive session focused on essential case management practices that support participant engagement and employment outcomes. 

Attendees will explore how to listen to participant needs, document information, and make appropriate referrals that support progress toward employment. Through discussion and applied workforce scenarios attendees will gain practical strategies they can use immediately in their case management work.

• Free and open to the public

• This is a virtual training via Zoom

Upon completion of this course, attendees will be able to:

• Describe the role of case management in workforce development.

• Apply comprehensive listening techniques to identify participant needs and barriers.

• Document participant needs clearly and appropriately.

• Identify and make appropriate referrals to support employment goals.

Please register early and contact Yanni Deconescu (ydeconescu@wpti.org) if you have any questions.